Case Studies
Selected projects and solution write-ups
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Call Center Platform
The platform represents a next-generation call center solution designed to serve as an independent product with its own web interface, capable of integration with various enterprise systems. The solution emerged from the need for a flexible, scalable system that could adapt to different business contexts while maintaining core functionality for call management, script adherence monitoring, and performance analytics. The platform was initially conceptualized for integration with a logistics management system, demonstrating its versatility in handling sector-specific requirements while maintaining a universal architecture suitable for various industries. The system addresses the growing demand for data-driven customer service operations where every interaction can be analyzed for quality improvement and operator performance enhancement.
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Corporate Actions Automation Platform
A leading financial trading platform identified critical inefficiencies in their corporate actions processing workflow. Corporate actions including stock splits, spin-offs, mergers, and dividend distributions were being handled through manual processes that had become increasingly complex as trading volumes grew. The platform already operated a Trading Infrastructure Dashboard (TID) that provided core functionalities including role-based permissions, Microsoft account authentication, comprehensive audit logging, and integrations with trading platforms and databases. This existing infrastructure presented an opportunity to build upon proven technology rather than starting from scratch. The financial services industry faces increasing pressure to automate complex processes due to regulatory requirements, growing transaction volumes, and the need for real-time processing capabilities.
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Customer Data Platform
The customer is an e-commerce platform that began operations in 2021, initially relying on intuition and basic dashboards for business decisions. As the company evolved, they adopted business intelligence tools for reliable data analysis. However, with the introduction of new products and changing market dynamics, the existing data infrastructure proved insufficient for answering complex customer behavior questions. The platform specializes in consumer products, including NextGen and Aristo product lines, and requires sophisticated data analysis capabilities to understand customer switching patterns, loyalty behaviors, and the impact of marketing efforts on customer lifetime value.
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Liquidity Management Platform
The financial technology sector has experienced rapid growth in foreign exchange and Contract for Difference trading platforms. Financial institutions, brokers, and forex companies require sophisticated infrastructure to handle real-time market data, execute trades efficiently, and maintain regulatory compliance in an increasingly complex global marketplace. The trading platform emerged as a response to the need for enterprise-grade trading infrastructure that could support multiple organizational tiers while providing comprehensive liquidity management capabilities. The platform operates in the B2B financial technology space, targeting organizations that require robust, scalable solutions for managing forex and CFD trading operations.
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Quote Stream Monitoring Platform
The financial brokerage sector operates in an environment where milliseconds matter and data accuracy is paramount. Modern brokerages rely on continuous streams of market quotes from multiple liquidity providers to power their trading platforms. These organizations typically operate heterogeneous technology stacks including various trading platforms (MetaTrader 4/5, cTrader), multiple liquidity providers, and diverse communication protocols. The industry has evolved from simple manual monitoring to sophisticated automated systems due to increasing trading volumes, regulatory requirements, and the 24/7 nature of global markets. Financial institutions face mounting pressure to maintain near-perfect uptime and data accuracy, as any disruption can lead to significant financial losses, regulatory penalties, and reputational damage.
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Reporting Automation Platform
The platform was developed for a digital advertising agency managing multiple client accounts across App Store and Google Play ecosystems. The agency specializes in mobile app marketing, providing comprehensive ASO services and paid advertising campaign management through Apple Search Ads. The agency manages dozens of client accounts with multiple mobile applications each. Services include keyword optimization, search ranking improvements, and paid search advertising. Reporting requirements span multiple data sources including App Store Connect, Google Play Console, Apple Search Ads, and third-party ASO tools. The existing manual process was becoming increasingly unsustainable as the client base grew.
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Trading Platform
The financial technology sector has experienced rapid evolution with increasing demand for high-performance, real-time trading platforms. Traditional trading systems often struggle with scalability, security, and integration challenges when connecting to multiple market data providers and trading venues. The customer operates in the FinTech/electronic trading platform market segment, serving institutional clients who require low-latency trade execution, real-time market data feeds, robust security measures, high availability and zero-downtime operations, and integration with industry-standard protocols (FIX Protocol, Bloomberg). The project began in May 2024 with active development continuing through September 2025, following an Agile/continuous delivery methodology.